Our Terms and Conditions

Welcome to www.yourexpertva.com These terms and conditions (“Terms of Use”) will govern your use of this website (the “Website”) and your interaction with any Virtual Assistant or Service Provider, both of which terms are defined below.

Please read the below Terms and Conditions of Use (“Terms”) thoroughly, before purchasing or using any of our services or Plans, and before accessing or participating in any activity, chatroom, or mailing list on our website www.yourexpertva.com (“Website”).

By using or engaging with this Website, you signify that you have read these terms and agreed to be bound by and comply with them. If you do not agree to be bound by these terms, please promptly exit the Website and all its services and platforms.

YourExpertVA reserves all rights to modify these terms at any time and will notify all its customers by email, about any modification made. By continuing to access this website after notice of such modifications has been published, you signify your agreement to be bound by them.

DEFINED TERMS

• The Site is owned and operated by YourExpertVA S.A.R.L.. (together with any affiliates, subsidiaries, agents, and employees and their respective successors and assigns, “YourExpertVA” or “we”). Any user (“You”) can open an account (an “Account”) and have an assistant (a “Virtual Assistant”) assigned to you, to help you with certain tasks such as but not limited to, the list of services included in our SERVICES page (www.yourexpertva.com/services). All kinds of help provided will be referred to here as the “Services.”

• YourExpertVA works on hours’ basis, in increments of one hour, or, in certain cases, a custom period to which You and YourExpertVA agree on in writing (each, a “Custom Period”). You and YourExpertVA also agree in writing, to the fees of services for this “Custom Period”.

• You purchase an hour’s plan (your “Plan”) that entitles you to a Virtual Assistant’s services for a set number of hours. The fee for your plan (your “Plan Fee”) is based on the number of Service Hours you are entitled to receive from your Virtual Assistant.

• You pay your Plan Fee by credit card, bank transfer, Western Union, PayPal, or any other method you agree on with YourExpertVA.

TERM, RENEWAL, AND TERMINATION

• Once you have opened an Account, chosen your Plan, and provided payment, we will notify you and assign you a Virtual Assistant and your Plan will start to run.

• We will notify you that your Plan is about to run out of hours, once you still have 2 hours left in your plan, unless you agree with us before, that you want to automatically renew your plan. In this case, once your run out of hours, we will automatically charge your credit card or payment method and renew your plan, unless you notify us before, that you want to terminate your Plan.

• If you want to terminate your Plan, you must notify us by filling the Cancel Your Account Form, in the Cancel Your Account Page (www.yourexpertva.com/cancel-your-account).

• If you do terminate your Plan, the termination will be effective after the last service hour of your plan has been worked by a Virtual Assistant. Until then, if you have any Service Hours left in your plan, you may continue to use the Services until the end of your service hours.

• YourExpertVA reserves the right, at our sole discretion, to terminate any Account, assist law enforcement in the prosecution of criminal liability, and/or assert a civil or criminal legal action on account of use of the Website, that we reasonably believe is or might be in violation of these Terms of Use or any applicable law, order or regulation.

ACCEPTANCE OF THE TERMS AND CONDITIONS

Your access to, and use of this Website, is subject exclusively to these Terms and Conditions. You will not use the Website for any purpose that is unlawful, or prohibited by these Terms and Conditions. By using the Website, you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms and Conditions you must immediately stop using the Website and all its services and platforms.

ELIGIBILITY FOR SERVICES

You must be at least 18 (eighteen) years old for you to be eligible to open an Account and use our Services. If you open an Account and we find yout that you are not eighteen years old, we may terminate your Account immediately.

LEGAL ADVICE

The contents of this website do not constitute advice and should not be relied upon in making or refraining from making, any decision. All material contained in this website is provided without warranty of any kind. You use the material on this website at your own discretion.

CONSENT TO E-MAIL AND PHONE COMMUNICATIONS

• You consent to receive e-mails at the e-mail address you provide to us in your Account (i) from your Virtual Assistant about your Service Requests, arrangements for Services, and the performance of and payment for Services, (ii) from Service Providers whom we recommend to you for the purpose of having them provide Services to you that you have requested with respect to arrangements for such Services and the performance of and payment for such Services, and (iii) from us about aspects of the Site and the Services that may be of interest to you.

• You consent to receive phone calls at the phone number you provide to us in your Account (i) from your Virtual Assistant about your Service Requests, arrangements for Services, and the performance of and payment for Services, and (ii) from Service Providers whom we recommend to you, for the purpose of having them provide Services to you that you have requested and with respect to arrangements for such Services and the performance of and payment for such Services.

CHANGE OF USE

YourExpertVA reserves the right to: Change or remove, temporarily or permanently, the Website, or any part of it, without prior notice. You confirm that this website shall not be liable to you for any such change, removal, or change to these Terms and Conditions at any time, and your continued use of the Website following any changes shall be deemed to be your acceptance of such changes.

CHARGES AND PAYMENT

• Before any Services can be provided by our Virtual Assistants, your Plan Fees should be settled through credit card payment, bank transfer, Western Union, PayPal, or any other method you agree on with YourExpertVA.

• We will notify you that your Plan is about to run out of hours, once you still have 2 hours left in your plan, unless you agree with us before, that you want to automatically renew your plan. In this case, once your run out of hours, we will automatically charge your credit card or payment method and renew your plan, unless you notify us before, that you want to terminate your Plan.

• If you want to terminate your Plan, you must notify us by filling the Cancel Your Account Form, in the Cancel Your Account Page (www.yourexpertva.com/cancel-your-account).

• If you do terminate your Plan, the termination will be effective after the last service hour of your plan has been worked by a Virtual Assistant. Until then, if you have any Service Hours left in your plan, you may continue to use the Services until the end of your service hours.

• If we change the Fees of our Plans, we will notify you either through the Website, or through an email or phone call. If that happens, unless you notify us in writing that you wish to terminate your Plan, we will charge you the new Fees the next time you purchase a Plan.

• For any third-party Service Providers you ask us to engage on your behalf, or for any purchase of items or services from a third party provider, you will have to pay for the third party service provider, or items or services bought, from your own credit card or other payment methods.

• You can send us a written note or email, asking us to use your credit card or payment method on your behalf, to pay for third party services providers.

• Some Third-Party Service Providers will require payment of Services Fees in advance. Others will bill you after the Services have been completed. In either case, we will relay the payment method to you, and ask your permission to use your payment methods to pay for these services.

• If you approve that we use your payment methods on your behalf to pay for a third-party service, your Virtual Assistant will use the Card on File to pay for any Service Provider Fees.

• We do not charge any extra fees for using your payment method to pay for third-party services.

• If you have any good-faith reason for not wanting to work with a Third-party Service Provider that YourExpertVA finds and proposes to use, you can request that your Virtual Assistant locates an alternative Service Provider, but the time spent locating the first Third-Party Service Provider that you rejected and the time spent locating a new Third-party Service Provider will be deducted from your Service Hours’ Balance.

LINKS TO THIRD PARTY WEBSITES

This Website may include links to third party websites, that are controlled and maintained by other people. Any link to other websites is not an endorsement of these websites, and you acknowledge and agree that we are not held accountable for the content, services, or availability of such websites.

COPYRIGHT

All copyrights, trademarks, and other intellectual property rights in this Website and its content,(including but not limited to; the Website design, logo, texts, graphic designs, animations, videos and all software and source codes related to the Website), are solely owned by YourExpertVA, and only used by this Website as permitted by law. In accessing the Website, you agree that you will access the content, solely for your personal and non-commercial use. None of the content is to be downloaded, copied, reproduced, transmitted, stored, sold or distributed, without the prior written consent of YourExpertVA representatives. This excludes downloading, copying and/or printing of pages of this Website for personal and non-commercial use only.

Any party wishing to link to this website, is entitled to do so only if the below conditions are met:
1. You do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with our website in writing.
2. You do not misrepresent your relationship with our website.
3. The website from which you link to our Website, does not contain offensive or controversial content, or, content that infringes any intellectual property rights or other rights of any third party.
By linking to this Website in breach of our Terms and Conditions, you shall indemnify us for any loss or damage suffered by our Website,because of such linking.

If you believe that any trademarks, content or copyrights that you own, has been used in thisWebsite without your approval, please contact us and provide us with:
– An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright material.
– A description of the copyrighted work that you claim has been infringed.
– A description of where the infringed material that you claim is located on the Site.
– Your contact information including your address, your telephone number, and your e-mail address.
– A written statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law.
– A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.
Please send all the above information to c.naddaf@yourexpertva.com.

LIMITATION ON SCOPE OF SERVICES

• YourExpertVA and its staff will provide any Services that you request which can be performed remotely, such as date entry, database management, cold calling, writing correspondence, receiving phone calls and making appointments, searching for information,building websites and any other services mentioned in our Services Page (www.yourexpertva.com/services), EXCEPT for any professional services such as legal services, financial services, or tax preparation services. THE SERVICES DO NOT INCLUDE LEGAL, MEDICAL, FINANCIAL, OR OTHER PROFESSIONAL ADVICE OR SERVICES.

• Any advice that any of our Virtual Assistants or any other YourExpertVA representatives may offer while tending to or providing you services, does not constitute and is not intended to replace or substitute for any legal, medical, financial, or other professional advice.

• Any Service that needs to be performed at your home, at some other physical location, or in person, such as house cleaning, dry cleaning delivery, and pet walking, will be performed by Third-party Service Providers, who will charge separate Service Provider Fees, which they will charge directly to you, or that will be billed directly to YourExpertVA, and charged by YourExpertVA, to your credit card or other payment method. All of this will be done after we receive your written consent, allowing us explicitly to search for, contact and engage Third-Party Service Providers, and charge their fees to your payment method. We do not add any extra charges on top of the Third-Party Service Provider Fees, other than deducting the time needed to complete the task, from your hours’ balance.

• Any Service, Product or Item, that needs to be purchased from a Third-Party Service Provider, such as booking an airplane ticket, reserving a hotel room, paying for Google Ads and Boosting Facebook posts, will be performed on your behalf by our Virtual Assistant, but the price of the service, item or product bought, will be charged directly to your credit card, or other payment method. All of this will be done after we receive your written consent, allowing us explicitly to search for, contact and engage Third-Party Service Providers, and charge their fees to your payment method. We do not add any extra charges on top of the Third-Party Service Provider Fees, other than deducting the time needed to complete the task, from your hours’ balance.

• YourExpertVA and any of its staff, will not engage or help you engage directly or indirectly in any illegal, fraudulent, or immoral activity, or in the pursuit of information about activities that reasonably can be considered illegal, fraudulent or immoral, which includes, without limitation, the infringement of anyone else’s proprietary or personal rights.

• YourExpertVA and any of its staff, will not disclose to you any information about any other user of the Website or the Services rendered.

DISCLAIMERS AND LIMITATION OF LIABILITY

You represent and warrant that you have the right, authority, and capacity to enter into and abide by these Terms of Use and that all information that you provide in your Account and all information that you provide to your Virtual Assistant in connection with requesting Services will be accurate and complete and will not violate any third party’s rights.

This website makes no warranty that the functionality of the Website will be uninterrupted or error-free, that defects will be corrected, or that the Website or the server that makes it available, are free of viruses or anything else which may be harmful or destructive.

This Website is made available to you on “as is.” basis, to the full extent permitted by applicable law, YourExpertVA expressly disclaims and does not make any promise, representation or warranty of any kind, expressed or implied (i) about the accuracy, adequacy, completeness, timeliness, safety, or reliability of any information, services or goods that any virtual assistant or any service provider may provide; (ii) about the safety or suitability or fitness for a particular purpose of any services provided or goods procured by or through any virtual assistant or any service provider; (iii) that any services provided or goods procured will not infringe the copyright, trademark, patent, trade secret or other proprietary rights of any third party or infringe any third party’s right of privacy or publicity; (iv) about the privacy or security practices or systems of any service provider; or (v) that there is no lower or better price or deal for any services provided or goods procured through any virtual assistant or any service provider. Some jurisdictions do not allow the disclaimer of implied warranties, so some of the foregoing disclaimers may not apply to you insofar as they relate to implied warranties.

Under no circumstances will YourExpertVA or any of its affiliates or subsidiaries, staff, agents, employees or representatives be liable for direct, indirect, incidental, special, consequential, or exemplary damages (even if YourExpertVA or such other party has been advised of the possibility of such damages) resulting from any aspect of your use of the site, any virtual assistant, or any services, whether the damages arise from (i) use or misuse of the site, (ii) your inability to use the site, (iii) the interruption, suspension, modification, alteration, or termination of the site, (iv) any information, services or products you receive or use through the site, through your interaction with any virtual assistant or any service provider, or as a result of the services, including, without limitation, any information, services or products that may be provided to you by any service provider, (v) a service provider’s failure to provide adequate privacy or security with respect to your credit card or other personally identifying information, (vi) the action or failure to act of any virtual assistant, YourExpertVA representative, or service provider, or (vii) any information or advice received through or advertised in connection with the site or any links on the site. These limitations shall apply to the fullest extent permitted by law. In some jurisdictions, limitations of liability are not permitted, so some of the foregoing limitations may not apply to you.

PROHIBITION ON SOLICITING YOUR VIRTUAL ASSISTANT

YourExpertVA has made substantial investments in recruiting, training and pairing you with your Virtual Assistant. For this reason, in using our service, you agree that during the time in which you use the Services and for a period of 12 months immediately following the termination of the Services, you will not directly or indirectly retain the services of any VA supplied by YourExpertVA other than by these Terms of Use. Should your solicitation be a substantial factor resulting in the Virtual Assistant leaving YourExpertVA and providing services to you through any other arrangement, you agree to pay YourExpertVA as liquidated damages reasonably calculated to compensate YourExpertVA for its lost investments and not as a penalty of any kind, a one-time fee equivalent to twelve of the undiscounted value of Your most recently paid Plan Fee.

CONSENT TO COLLECTION AND USE OF DATA

Our privacy policy page, (www.yourexpertva.com/privacy-policy), explains what personally identifying information is collected through the Website, how it is used, and who has access to it, and how it is kept private.

INDEMNITY

You will indemnify and hold harmless YourExpertVA and its parent, subsidiaries, affiliates, officers, agents, and other partners and employees (the “YourExpertVA Indemnified Parties”) from any losses, liabilities, fees, and expenses, including reasonable attorney’s fees (collectively, “Losses”) that any YourExpertVA Indemnified party may incur as a result of your use of the Site or the Services, including, without limitation, any claim arising from your breach of these Terms of Use and your breach of your representations and warranties set forth above. This obligation will survive termination of this Agreement, which means that even after you stop using the Site, you will still be bound.

SEVERANCE

If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.

LIMITATIONS ON USE OF THE WEBSITE

You may not:
• Disable, Circumvent or otherwise interfere in any way, with security-related features of the Website, or features that prevent or restrict use or copying of any Website Content or enforce limitations on use of the Site.

• Transmit to the Website or to your Virtual Assistant or to your Account Manager, or to any other party related to YourExpertVA, any viruses, malware, worms, or any computer code designed to damage, improperly obtain information from, or modify the Website.

• Transmit to the Website or to your Virtual Assistant or to your Account Manager, or to any other party related to YourExpertVA,any pornographic, criminal, obscene, or defamatory material or any material that violates a person’s right to privacy or right of publicity.

INTERACTION AND DISPUTES WITH SERVICE PROVIDERS; RELEASE

• You are solely responsible for your communication and interaction with any Service Provider. Use your common sense.

• If there is a dispute between you and any Service Provider, even though your Virtual Assistant may try to help resolve it, YourExpertVA is under no obligation to become involved.

• You hereby release YourExpertVA, its subsidiaries and affiliates, and their officers, employees, agents, and successors in interest from claims, demands, and damages (actual and consequential) of every kind or nature, including death, known or unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way related to such disputes and/or the Website.

• If applicable to your country of residency, you will waive any civil code section which says or is close in meaning to: “A general release does not extend to claims which the creditor does not know or suspect to exist in his favor at the time of executing the release, which, if known by him must have materially affected his settlement with the debtor.”

CANCELLATIONS AND TERMINATION OF SERVICE

We have a reputation for quality and professionalism so we are confident that you will be delighted with our service. For your peace of mind though, we can provide you a money-back guarantee under which, if you are not completely satisfied with our service, you can cancel your account, and we will refund the unused proportion of your hours in full.

YourExpertVA reserves the right to terminate the service of a client at any time and for any reason. While it rarely happens, and we’d be under great duress, but we may end our relationship with a client for any number of reasons, including but not limited to the following:
If the client is constantly requesting tasks outside the scope of their service plan and we’re unable to find a solution by scaling back the requests.
If the client is abusive to his/her assistant or any other team member.
If the client refuses to pay for the services and hours provided by YourExpertVA.
If the client provides wrongful data or information to YourExpertVA.
GOVERNING LAW, JURISDICTION, AND TIME LIMIT ON CLAIMS

You agree that: (i) the Website shall be deemed solely based in Beirut; and (ii) the Website shall be deemed a passive Site that does not give rise to personal jurisdiction over YourExpertVA, either specific or general, in jurisdictions other than Lebanon. If you have any dispute with us, the dispute will be governed by the laws of Lebanon, without regard to its conflict of law provisions. You hereby submit to personal jurisdiction by and venue in the courts of Lebanon. Regardless of any statute or law to the contrary, you agree that any claim or cause of action arising out of or related to use of the Website or the Terms of Use must be filed within one year after such claim or cause of action arose, or it will be forever barred.

ADDITIONAL TERMS

Our failure to exercise or enforce any right or provision of the Terms of Use shall not constitute a waiver of such right or provision. If a court of competent jurisdiction holds any provision of the Terms of Use invalid, the court should try to give effect to the parties’ intentions as reflected in the provision, and the other provisions of the Terms of Use will remain in full force and effect.

CHANGES TO TERMS

If we change these Terms of Use, we will notify you either by e-mail or by an announcement that will show up on the home page of the Site.
These Terms of Use were last updated on October 9, 2016.