MENA-REGION

THE FIRST OF ITS KIND IN THE MENA REGION

YourExpertVA is the first company in the MENA Region to provide diversified administrative, digital, design, and communication services, at fractions of the cost of specialized agencies. We offer free trials, numerous communication methods, and a project management platform to help you assign tasks to your VA and monitor their activity.

3 LANGUAGES

ALL OUR VIRTUAL ASSISTANTS SPEAK 3 LANGUAGES AND ARE TESTED FOR THEIR SKILLS

All our virtual assistants hold a minimum of a university degree in the field they work in. They all speak three languages, English, French and Arabic. Also, before joining our team, they are thoroughly tested for their skills, to make sure they have enough experience and professionalism to produce high quality work.

PAY BY THE HOUR

NO SALARY COMMITMENTS AND NO CONTRACTS! PAY BY THE HOUR!

When you use YourExpertVA’s virtual assistance services, you do not commit to any type of employment contracts. You can cancel, downgrade or upgrade your plan anytime. This frees you from labor laws, minimum wages, union terms, insurance and retirement funds. THE BEST THING IS; not only you won’t be binded by these laws, but you also won’t have to pay all their attached expenses as well! Talk about saving!!

MONITORED

YOUR VA’S ACTIVITY IS CONSTANTLY MONITORED BY A STATE OF THE ART TASK MANAGEMENT SYSTEM

At YourExpertVA, we provide you an account, on our expense, with one of the leaders in task management systems. This System monitors your VA’s computer screen, by taking automatic screenshots at random time intervals, while constantly recording and analyzing your VA’s keyboard and mouse activity. This ensures none of your paid time is wasted.

We set up an account for you, at our own expense, which would not only allow you to monitor your VA’s activity, but also allow you to assign tasks, check work progress, collaborate with your account manager, discuss ideas, track hours, give feedback, share files and set milestones. Once you sign up with us, you will receive an email with your login credentials, and you’re all set. It’s secure, user friendly, efficient, and helps you keep everything in one place.

NO MONTHLY FEES

NO MONTHLY FEES, EVEN IF YOUR VA IS STANDING BY TO SERVICE YOUR CUSTOMERS.

Yes, you read it right. No monthly fees! Even if you train your account manager and VA to handle work on your behalf, with a specific set of instructions and certain Scripts and Frequently Asked Questions, and you don’t receive any inquiries or work for a long time, your instructions, scripts and frequently asked questions will remain memorized, and your VA will remain on standby, waiting to service your customers, without you having to pay a single dollar. You will only pay for the time it took you to explain your instructions to our VA, for the time it took him to fully understand them and memorize them, and that’s it. You will no longer pay until you receive an inquiry requiring work to be done, or you send us any new set of tasks to be handled. Can you think of a more cost-efficient way for you to receive professional help on demand?

SAVE YOUR INSTRUCTIONS

CONVEY AND SAVE YOUR INSTRUCTIONS ANY WAY YOU LIKE

The whole purpose of our company, is to save you time, and allow you to focus on aspects more important in life than tedious work. We can provide you that, only if we simplify every task or action required from your side. Therefore, we accept your instructions through any communication platform you prefer. Send us your instructions and tasks through a phone call, a Whatsapp Voice Note, an email, a skype video call, or an SMS, we don’t mind. Whichever makes your life easier, we’ll work with it. As for saving your instructions, it is done in a word file, in the most concise and explicative way possible. You will also have access to this file, so that you modify or add instructions, whenever you have time to do so. This guarantees that, whenever you need assistance, even if your account manager or VA is not present for some reason, his replacement can quickly scroll through your instructions, memorize and implement them seamlessly, without ever delaying your work.

QUALITY SATISFACTION

YOUR ACCOUNT MANAGER CONTROLS QUALITY AND ASSURES YOUR FULL SATISFACTION

To guarantee your ultimate satisfaction, we assign an account manager dedicated to you. Your account manager will be your point of contact with YourExpertVA, and will be responsible for taking your instructions and requests, memorizing and saving them for later reference, and making sure anything you ask for, is delivered to you with excellent quality, fast delivery and as per your exact requirements.

ACCESS ANY CORRESPONDENCE

ACCESS ANY CORRESPONDENCE MADE BY YOUR VA

Whether it’s sent emails, inbound and outbound phone calls, support chat, or any other correspondence made between your VA and your clients, you have full access to it, anytime you want. Emails, phone calls, chat logs and any work made by your VA is recorded, and you have full access to it, anytime you want, just in case you wanted to check how your VA is acting on your behalf.

COMMUNICATE

COMMUNICATE WITH US ANYWAY YOU LIKE

At YourExpertVA, you can communicate with our team anyway you like; via Phone Call, Video Call, Email, Chat, Skype, Whatsapp, YourExpertVA Task Portal, or any other platform you feel comfortable using. You can also use our LIVE CHAT feature to get instant support. We work according to your time zone so working hours won’t be an issue.

PRIVACY AND CONFIDENTIALITY

PRIVACY AND CONFIDENTIALITY GUARANTEED

Your privacy and confidentiality are our top concern. Our Account Managers, Intranet Structure and Binding Contracts, are there to make sure no information or data is ever shared with any third party without your approval.

SAVE MONEY

SAVE MONEY IN 6 WAYS !

This is by far our best feature. When you use our services, although we can assign a full time VA for you if you’d like to, you will not be committing to hiring a full time employee. You will be just purchasing services by the hour. This means, you will NOT be committed to Labor Laws, Union Terms, Minimum Wages, Social Security, Yearly Raises and Bonuses, Insurance, or Retirement Funds. You will save money in the following ways:

First: You will NOT have to pay all the staggering expenses related to the above mentioned laws and commitments.
Second: You will NOT be paying money to employees when there’s no work to be done. Whenever you need an hour of work, your VA works it and you pay for it. If you don’t need any work done, you don’t pay anything. Even if a task requires less than an hour, you will not be charged for the whole hour, you will just be charged for the time it took your VA to complete the task.
Third: With YourExpertVA’s hourly billing system, you pay for the exact amount of time needed for our VAs to complete your work. If your work is simple and requires one hour, you pay for one hour. If your work is hard, time consuming, and requires five hours, you pay for five hours.
Fourth: You will truly appreciate our billing system if your workload is seasonal, or you face periods of peak demand at times, and periods of low demand at other times. We will help you cope with this fluctuation by assigning more VAs to help you during your peak demand, and then assigning as less VAs as needed in times of low demand.
Fifth: The hours package you purchase from YourExpertVA, are still considered services you pay for, so you can still use them as expenses to your company, and reduce taxes on your profits.
Sixth: Last but not least, outsourcing your work to YourExpertVA, reduces the office space you need, along with the expenses related to it. This means you pay less rent, less air conditioning, less lighting, and even less furniture.
Our concept is simple; you pay for as much time as your work requires, and not a minute more. Now that is paying efficiently!!

SAVE TIME

SAVE TIME

Say you receive a big load of work. Instead of assigning it to one or two or even three full time employees, and wait days for it to be completed, you can send it to our army of VAs, and have it done in no time.

NEVER EXPIRE

YOUR PURCHASED HOURS WILL NEVER EXPIRE

The Service Hours you are entitled to in any Plan you purchase from us, will be added to your Hours balance. If you don’t use all your Service Hours, they will NOT expire. You can carry unused Service Hours Balance over to the next Plan you purchase.

247 SUPPORT

24/7 SUPPORT

YourExpertVA provides 24 hours a day, 7 days a week support. Whenever you need anything or face any issue regarding our services, or have any question, just drop us an email and we’ll take care of the rest immediately. Also, our LIVE CHAT executives are available all the time to discuss your requirements and assist you instantly.

WEEKENDS

AVAILABLE DURING WEEKENDS

Our VAs and Account Managers are always available during weekends and holidays, and will provide you all our services at no extra charge.